Refund & Return Policy

Contact Information

In the event that the electronic gift card purchased by you is faulty and/or defective, please reach out to us at support@battlepay.store within 24 hours of discovering the defect and/or fault in the product.

Validity and Redemption Period

We will first need to verify that the faulty product is still within its validity and redeemable period. The validity period for electronic gift cards is 1 year from the date of purchase.

Investigation and Resolution

Upon confirming that the faulty product is still within its validity and redeemable period, we will initiate an investigation into the issue with your faulty product.

Replacement

If the investigation confirms that the product is indeed faulty and/or not working as intended, we will proceed with replacing the product. This process typically takes up to 15 working days from the date of your initial email.

Exceptions for Refund

A refund will be provided to the customer only when:

• The fault and/or defect of the faulty product cannot be cured or resolved by us at any cost, and the replacement of the faulty product is not possible at all for any reason. The refund will be processed according to the refund policies/process and timelines provided by the resellers and/or the publishers of the faulty product.
• The electronic gift card that you have already purchased cannot be provided to you by us due to any reason.